In order to connect to the Eligence platform and get the best possible experience, you will need:
To ensure you have the best experience with Eligence, your device needs to meet certain specifications. Below, we’ve outlined the requirements for devices, operating systems, internet connections, and more.
Device Compatibility
Eligence is designed to perform seamlessly on desktops and tablets though you can access it with your smartphone too. Our platform utilizes advanced technologies, such as WebGL2, to deliver engaging and effective cognitive exercises. Therefore, your device must support WebGL2 for the app to function properly.
Click here to check if your browser supports WebGL2.
Operating System Requirements
- Windows: Windows 10 or later
- MacOS: macOS 12 (Monterey) or later
- iOS Devices: iOS 16 and later
- Android Devices: Android 12 and later
These versions ensure that your device can run Eligence smoothly and support the necessary technologies. However, if your device is over 5 years old or runs on outdated operating system (OS) versions, its performance may be affected.
Upgrading to a newer device or updating the OS can significantly improve performance and provide a smoother Eligence experience. Older devices might struggle to meet the demands of newer software, potentially limiting compatibility with certain features. Therefore, it’s advisable to ensure your device stays up-to-date to fully leverage Eligence’s benefits and maintain optimal performance.
How to check the version of your operating system
WINDOWS 11
- Select Start > Settings > System > About.
- Under Device specifications > System type you’ll see if your device is running a 32‐bit or 64‐bit version of Windows.
- Under Windows specifications, you’ll see which edition and version of Windows your device is running.
WINDOWS 10
- Select Start > Settings > System > About.
- Under Device specifications > System type you’ll see if your device is running a 32‐bit or 64‐bit version of Windows.
- Under Windows specifications, you’ll see which edition and version of Windows your device is running.
macOS
- On the Apple menu, select About This Mac.
- Your device’s macOS name and version appear here. If you also need the build number, select the version number to view the build number.
iOS
- Go to Settings > General > About.
- Your device’s iOS software version appears here.
ANDROID
- Go to Settings > About phone > Android version.
- Your device’s Android version, Android security update, and build number appear here.
Web Browser Support
Eligence is compatible with all modern web browsers that support WebGL2, including Chrome, Firefox, Safari, and Edge. Please ensure your browser is up-to-date to access all features of our platform without any issues.
Click here to check if your browser supports WebGL2.
| Browser | Version | Support |
| Chrome | >= 8 | has to be enabled for versions [8 to 32] |
| Edge | >= 12 | has to be enabled for versions [12 to 18] |
| Safari | >= 5.1 | has to be enabled for versions [5.1 to 7.1] |
| Firefox | >= 4 | has to be enabled for versions [4 to 23] |
| Opera | >= 12.1 | has to be enabled for versions [12.1 to 18] |
| Internet Explorer | >= 11 | (has to be enabled) |
| Chrome for Android | >= 113 | |
| Safari on iOS | >= 8 | |
| Samsung Internet | >= 4 | |
| Opera Mini | NOT SUPPORTED | |
| Opera Mobile | >= 12 | |
| UC Browser for Android | >= 13.4 | |
| Android Browser | >= 113 | |
| Firefox for Android | >= 113 | |
| QQ Browser | >= 13.1 | |
| Baidu Browser | >= 13.18 | |
| KaiOS Browser | >= 2.5 | (has to be enabled for version 2.5) |
Internet Connection
A stable internet connection is essential for accessing Eligence. We recommend an internet speed of 24 Mbps or higher to ensure a seamless experience with no interruptions during cognitive training sessions.
Please note: If multiple devices are connected to the same network and accessing the internet simultaneously, this may affect the bandwidth available for each device. Activities such as streaming video, downloading large files, or other data-intensive tasks on the same network can impact your experience with Eligence. In households or environments where numerous devices share a single internet connection, you might experience slower performance or delays.
Check your internet connection here.
Hardware Requirements
To enjoy the full capabilities of Eligence, your device should meet the following hardware specifications:
- Desktop/Laptop: Full HD display, 4 cores processor, 8GB RAM, and at least 256GB HDD.
- Tablets: Full HD display (minimum 10.1 inches), 4 cores processor (8 cores recommended), 4GB RAM (8GB recommended), and at least 65GB HDD (128GB recommended).
Accessibility
Eligence strives to be accessible to all users. Our platform is designed to work with most accessibility features provided by devices and browsers. If you encounter any accessibility barriers, please contact our support team for assistance.
Security and Privacy
Your security and privacy are paramount to us at Eligence. To access our cognitive training platform, users are required to log in with their credentials. This measure ensures that your personal data and training progress are securely stored and accessible only to you.
We advise users to create strong, unique passwords for their accounts and to keep their login information confidential. Our platform is also equipped with an SSL certificate, enhancing the security of your online interactions by encrypting data in transit. This is part of our commitment to providing a secure environment for our users.
Should you have any concerns regarding your account’s security or privacy, or if you need assistance with account settings, our support team is here to help.
Troubleshooting
If you encounter any issues while using Eligence, try the following guidance on common issues if this doesn’t solve your issue please feel free to contact us. Our support team is available to assist you with any concerns.
Eligence new versions update:
No further actions are required when there is a new version since Eligence as a web platform is automatically updated through the browser.
To access all the new functions immediately, it would of course help to clear the cache of your device.
How can you achieve this?
To clear the cache in Windows:
- Having opened the browser that you are using:
- press Ctrl + Shift + Delete keys simultaneously.
- a new window appears
- select the Clear Browser Cache command.
- Immediately afterwards you will have to close the browser and log back in once the memory clearing has been performed.
This function applies to most browsers.
To clear the cache in Mac:
- Having opened the browser that you are using:
- Press Command + Option + E keys simultaneously.
- Once the memory clearing has been performed click refresh to reload the page of the browser.
This function applies to most browsers.
