Eligence offers exciting, graphically rich games that rely on WebGL 2.0 for rendering and require relatively modern devices for optimal performance. If you encounter any issues while running the games, this guide will help you troubleshoot and resolve them.
System Requirements
Before diving into troubleshooting, ensure your device meets these basic requirements:
- WebGL 2.0 Support: A browser and device that support WebGL 2.0.
- Hardware Age: A device no older than 5 years for smooth gameplay.
- Browser: A modern and updated web browser (e.g., Chrome, Firefox, Edge, or Safari).
- Internet Connection: A stable and fast internet connection for uninterrupted gaming.
Step-by-Step Troubleshooting
1. Check Browser Compatibility
Ensure your browser supports WebGL 2.0. Most modern browsers do, but older versions may not.
Update your browser to the latest version:
- Chrome: Download or update
- Firefox: Download or update
- Edge: Download or update
- Safari: Update via macOS updates.
2. Enable WebGL 2.0
Open your browser settings and check if WebGL is enabled:
In Chrome or Edge:
- Type
chrome://flags/in the address bar. - Search for WebGL.
- Ensure WebGL 2.0 is enabled.
In Firefox:
- Type
about:configin the address bar. - Search for
webgl.enable-webgl2. - Set it to true.
3. Verify WebGL 2.0 Support
- Test your browser’s WebGL compatibility by visiting: WebGL Test.
- If WebGL 2.0 is not supported, switch to a compatible browser or device.
4. Update Graphics Drivers
Outdated graphics drivers can hinder WebGL performance. Update your graphics card drivers:
- For Windows:
- NVIDIA: Download here
- AMD: Download here
- Intel: Download here
- For macOS:
- Update your system through System Preferences > Software Update.
On mobile devices, ensure your operating system is up-to-date.
5. Use a Modern Device
- If your device is older than 5 years, it may lack the processing power or graphics capabilities to run our games smoothly.
- Consider trying a newer device for better performance.
6. Optimize Browser Performance
- Close unnecessary tabs or background apps to free up system resources.
- Clear browser cache and cookies:
- Chrome/Edge/Firefox: Go to Settings > Privacy and Security > Clear Browsing Data.
- Safari: Preferences > Privacy > Manage Website Data > Remove All.
7. Check Internet Connection
A slow or unstable connection may cause issues. Run a speed test to ensure:
- Minimum download speed: 5 Mbps
- Minimum upload speed: 1 Mbps
8. Disable Browser Extensions
Certain extensions might conflict with WebGL. Temporarily disable extensions:
- Chrome/Edge/Firefox: Go to Extensions or Add-ons menu, and toggle them off.
- Safari: Preferences > Extensions.
Common Issues and Solutions
| Issue | Cause | Solution |
|---|---|---|
| Games won’t load or crash | Browser doesn’t support WebGL 2.0 | Update browser or switch to a compatible one. |
| Lagging or poor performance | Device too old or low on resources | Try a newer device and close unnecessary apps or tabs. |
| Black screen or graphical glitches | Outdated graphics drivers | Update your graphics card drivers or operating system. |
| Error: “WebGL not supported” | WebGL is disabled or unsupported on your browser/device | Enable WebGL in browser settings or switch to a compatible browser. |
Still Need Help?
If the above steps don’t resolve your issue, please reach out to our support team:
- Email: info@eligence.eu
- Phone: +30 210 008 398 2
By following this guide, most users should be able to resolve issues and enjoy seamless gameplay. For any persistent problems, don’t hesitate to contact us!
